00days
00hrs
00min
00sec
Refund policy
RETURNS AND REFUNDS
Returns
You may request a return within 30 days after receiving your order. To be eligible, an item must be unworn, unwashed, unused, and undamaged, with its tags attached and in its original packaging. You’ll also need your receipt or proof of purchase.
Contact us at scotty@stridetribe.co before sending an item back. If your return is approved, we’ll provide a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.
Return shipping is free when you choose store credit. If you choose a refund to your original payment method, a $7 return shipping fee will be deducted from your refund.
Limited-run drop items
The items in our limited-run drops are hand-printed after the drop closes. They remain eligible for returns under the conditions above; being made to order does not exclude them from returns.
Exchanges
Exchanges for drop items are available only while the stated drop is open. Exchanges are not available after the drop closes.
Order cancellations
You may cancel a drop order while the stated drop is open. Once the drop closes, the order cannot be cancelled because the items are hand-printed to order.
Damages and issues
Please inspect your order when it arrives. Contact us promptly if an item is defective, damaged, or incorrect so we can review the issue and make it right.
Other non-returnable items
Gift cards and discounted sale items are not eligible for return. This exclusion does not apply to the limited-run drop items described above.
European Union 14-day withdrawal period
If your order is shipped into the European Union, you may cancel or return it within 14 days without giving a reason. The item must be unworn or unused, with its tags and original packaging, and you’ll need your receipt or proof of purchase.
Refunds
After we receive and inspect an approved return, we’ll notify you whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days, less the $7 return shipping fee. Your bank or card issuer may need additional time to post the refund. For questions, contact scotty@stridetribe.co.